Q: When will my order be shipped?
A: Upon placing your order, please allow 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Q: My tracking number doesn't work!
A: Please allow 3-5 business days for the tracking number to be activated by our shipping partners. If it still does not work after 6 business days, please contact us immediately and we will get back to you.
Q: Where is my order?
A: This is a question we frequently get asked so we put together a shipping guide and you can track your order here. https://www.17track.net/en
Q: I want to cancel or modify my order!
A: We allow customers to cancel or modify their order within 12 hours of their initial purchase. After 12 hours has passed, we're unable to cancel or modify the order.
Q: How long does shipping take?
A: Our fulfilment centres are located around the world. Since we ship orders worldwide, it will normally take 20-30 business days. Please opt for faster shipping when checking out if you would like to receive your order faster. Updated shipping information can be found on our Shipping & Delivery page.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Buy It Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Poreify™ provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a money back guarantee if I'm not satisfied with the product?
A: Absolutely! We have a 30 day money back guarantee if you don't like the product. Simply visit our 30 day money back guarantee page for complete details. Feel free to contact us if you have any additional questions that have not been addressed in our FAQ.